What's Included
Your technology should work for you, not against you. We act as your dedicated IT department — or as an extension of your existing team — and take full ownership of your environment.
- 📡24/7 Proactive Monitoring Real-time alerts, automated remediation, and health dashboards for your full infrastructure stack.
- 🎧Helpdesk & End-User Support Phone, email, and remote support for your staff. Escalation tiers handled internally.
- 🔄Patch & Update Management Scheduled, tested patching for OS, software, and firmware across all managed endpoints.
- 💾Backup & Disaster Recovery Automated offsite and cloud backups with tested recovery runbooks and defined RTO/RPO targets.
- 🖨️Hardware Lifecycle Management Asset tracking, warranty management, procurement recommendations, and end-of-life planning.
- 📋Monthly Reporting Clear, plain-language reports on system health, incidents, and upcoming recommendations. No jargon.
Service Plans
Essential
For small teams who need reliable IT without a full in-house hire.
- Up to 25 endpoints
- Business hours helpdesk (8am–6pm EST)
- Patch management
- Automated backup monitoring
- Monthly health report
Most Popular
Professional
Full managed IT for growing businesses. Our most comprehensive standard plan.
- Up to 100 endpoints
- 24/7 monitoring & alerting
- Extended helpdesk (7am–9pm EST)
- Full patch management
- Backup + DR runbooks
- Quarterly strategy reviews
Enterprise
For organisations that need dedicated resources, 24/7 coverage, and SLA guarantees.
- Unlimited endpoints
- 24/7 dedicated support line
- On-site response available
- Custom SLA contracts
- vCIO advisory services
- Annual security audits included
Let's take IT off your plate.
Book a free 30-minute assessment. We will audit your current environment and give you a straight answer on what needs attention.