Full-service IT department for small and medium businesses across Quebec and Ontario. We handle everything from daily help desk requests to long-term infrastructure planning — proactive monitoring, security patch management, backup verification, vendor coordination, and strategic technology roadmaps.Service informatique complet pour PME au Québec et en Ontario. Nous gérons tout, des demandes quotidiennes au bureau d'aide à la planification à long terme de l'infrastructure.
This service is positioned as practical delivery, not vague consulting. It includes planning, implementation, documentation, and support considerations so the result can be operated reliably.Ce service est présenté comme une livraison pratique, pas du conseil vague. Il comprend planification, implantation, documentation et support pour que le résultat soit exploitable de façon fiable.
Continuous monitoring of all endpoints, servers, and network infrastructure. Alerts fire before users notice issues. Automated remediation handles 80% of incidents without human intervention.Surveillance continue de tous les points de terminaison, serveurs et infrastructure réseau.
Windows, macOS, Linux, and third-party application patches tested and deployed on a scheduled cycle. Critical security patches applied within 24 hours of release.Correctifs Windows, macOS, Linux et applications tierces testés et déployés selon un cycle planifié.
3-2-1 backup strategy with on-site, off-site, and cloud copies. Daily backup verification with automated restore testing. RTO under 4 hours, RPO under 1 hour for critical systems.Stratégie de sauvegarde 3-2-1 avec copies sur site, hors site et cloud.
Firewall configuration, VPN management, Wi-Fi optimization, VLAN segmentation, and traffic analysis. QoS policies ensure business-critical applications always have priority bandwidth.Configuration de pare-feu, gestion VPN, optimisation Wi-Fi, segmentation VLAN et analyse de trafic.
Unlimited help desk for all enrolled users. Average response time under 15 minutes during business hours. Knowledge base and self-service portal for common issues.Bureau d'aide illimité pour tous les utilisateurs inscrits. Temps de réponse moyen sous 15 minutes.
Quarterly technology reviews with executive summaries. Budget planning, lifecycle management, vendor evaluation, and roadmap development aligned with business objectives.Revis technologiques trimestriels avec résumés exécutifs. Planification budgétaire et feuille de route.
Every day without managed IT is a day of unnecessary risk. Let us handle the technology so you can focus on your business.Chaque jour sans infogérance est un jour de risque inutile. Laissez-nous gérer la technologie.
Contact DNG2000Contacter DNG2000